Terms of Service
Last updated: 17 June 2026
1. About Mirr
Mirr is a marketplace that connects clothing brands with customers, offering virtual try-on and dimension-based fit scoring to help customers buy with more confidence. Mirr is the platform on which brands list products and customers browse and purchase — Mirr is not the manufacturer or seller of the products listed; each brand is responsible for its own products.
2. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, to create an account or make a purchase on Mirr. By using Mirr, you confirm that the information you provide is accurate and that you have the legal capacity to enter into these Terms.
3. Using Mirr as a customer
Pre-launch note: the virtual try-on and fit scores are live today. Purchasing directly through the Platform is not — checkout arrives with launch, and until then the BUY button takes you to the brand's own store. Where this section describes purchasing, it describes how Mirr will operate once checkout goes live.
When you use Mirr as a customer, you can browse products listed by brands, use the virtual try-on feature to see an approximation of how a garment may look on you, enter your measurements to receive a fit score for a specific garment, and purchase products directly through the Platform.
You're responsible for the accuracy of any measurements or information you provide. Fit scores and try-on results are estimates intended to assist your decision — see Section 4 for full detail on their limitations.
4. Virtual try-on and fit scores
Virtual try-on results and fit scores are estimates, not guarantees. They are generated using image-processing technology and the measurements you provide, and are intended to assist your purchasing decision — not to replace your own judgement about sizing and fit.
- Virtual try-on images are a visual approximation. Lighting, photo angle, your pose, and clothing in your uploaded photo may all affect how accurate the result appears
- Fit scores are calculated using the garment dimensions provided by the brand and the measurements you enter. Their accuracy depends on both being correct — Mirr does not independently verify garment dimensions submitted by brands
- Mirr does not guarantee that a garment will fit as shown or scored, and is not liable for purchasing decisions made based on try-on results or fit scores
- If a garment does not fit as expected, our returns process (Section 6) applies in the same way as any other online purchase
5. Orders, payment, and fulfilment
Pre-launch note: this section describes how ordering will operate once checkout goes live. It does not apply today — no orders are placed through Mirr yet.
- When you place an order, you enter into a sale agreement directly with the brand selling the product — Mirr facilitates the transaction but is not the seller
- Payments are processed securely through Stripe. Mirr does not store your full payment card details
- The brand is responsible for fulfilling your order, including packaging, shipping, and delivery timeframes
- Prices displayed on Mirr are set by the brand and include any taxes the brand is required to charge
- If an item becomes unavailable after you order it, the brand or Mirr will notify you and arrange a refund
6. Returns and refunds
Returns and refunds are subject to the individual brand's return policy, which will be made available to you at the time of purchase or on the brand's product page. Mirr will assist in facilitating communication between you and the brand where needed, but the brand is ultimately responsible for processing the return or refund.
Nothing in these Terms affects your statutory rights under the Australian Consumer Law, including your rights regarding products that are faulty, not fit for purpose, or significantly different from their description.
7. Using Mirr as a brand
If you list products on Mirr as a brand, additional terms apply as set out in your Founding Brand Agreement or Standard Brand Agreement with Mirr, which takes precedence over these Terms in the event of any conflict regarding brand-specific matters such as commission rates and payout timing. In general, as a brand you agree to:
- Provide accurate product information, pricing, and availability
- Provide accurate garment dimensions, understanding that customers rely on these for fit scoring
- Fulfil orders in a timely manner consistent with your stated shipping practices
- Hold all necessary rights to sell the products you list, and to use any photography you submit
- Comply with the Australian Consumer Law and any other laws applicable to the sale of your products
8. Acceptable use
When using Mirr, you agree not to:
- Upload photos of anyone other than yourself without their consent, or any photo that is unlawful, explicit, or infringes another person's rights
- Use the Platform for any fraudulent, deceptive, or illegal purpose
- Attempt to interfere with, disrupt, or gain unauthorised access to the Platform or its underlying systems
- Scrape, copy, or republish product listings, photos, or other content from Mirr without permission
- Impersonate another person or entity, or misrepresent your affiliation with any person or entity
We reserve the right to remove content or suspend accounts that violate these terms.
9. Intellectual property
- The Mirr name, logo, website design, and underlying technology are the property of Mirr and may not be used without permission
- Brands retain ownership of their product photography, descriptions, and branding submitted to Mirr, and grant Mirr a licence to display this content on the Platform for the purpose of listing and selling their products
- Customers retain ownership of photos they upload for virtual try-on. By uploading a photo, you grant Mirr a limited licence to process that photo solely to generate your try-on result, as described in our Privacy Policy
- Try-on result images generated through the Platform are provided for your personal, non-commercial use
10. Liability and disclaimers
Mirr provides the technology that connects you with brands — we're not responsible for problems with the physical product itself (that's the brand's responsibility), and our try-on and fit tools are estimates, not promises.
To the maximum extent permitted by law:
- Mirr provides the Platform on an "as is" and "as available" basis, without warranties of any kind, express or implied, including as to the accuracy of virtual try-on results, fit scores, or product listings
- Mirr is not liable for the quality, safety, legality, or fitness for purpose of any product listed by a brand — these are the responsibility of the listing brand
- Mirr is not liable for delays, errors, or failures in fulfilment, shipping, or delivery, which are the responsibility of the listing brand
- Mirr is not liable for any indirect, incidental, or consequential loss arising from your use of the Platform, including loss of profits, data, or goodwill
- Where liability cannot be excluded under the Australian Consumer Law, Mirr's liability is limited to the maximum extent permitted by that law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
11. Indemnity
You agree to indemnify and hold Mirr harmless from any claim, loss, damage, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, or, if you are a brand, any defect, misrepresentation, or issue relating to the products you list.
12. Suspension and termination
- You may stop using Mirr or close your account at any time
- Mirr may suspend or terminate your access to the Platform if you breach these Terms, engage in fraudulent or harmful conduct, or where required by law
- For brands, termination of your listing is also governed by the notice provisions in your Brand Agreement
13. Disputes
If a dispute arises between you and Mirr, we encourage you to first contact us at hello@trymirr.com so we can try to resolve it directly. If a dispute relates to a specific order, it may also need to involve the relevant brand, since the sale agreement for that order is between you and the brand.
14. General terms
- These Terms are governed by the laws of Victoria, Australia
- If any part of these Terms is found unenforceable, the remaining parts continue in full effect
- We may update these Terms from time to time; continued use of Mirr after an update constitutes acceptance of the revised Terms
- These Terms, together with our Privacy Policy and any applicable Brand Agreement, represent the entire agreement between you and Mirr regarding your use of the Platform
15. Contact us
If you have questions about these Terms, contact us at hello@trymirr.com.